Country Gardens & Nursery

Some people inherit a corner office, and some people inherit a greenhouse full of perennials that need watering by 6 a.m. McKenzie Mounteer landed somewhere closer to the second category when she stepped into an ownership role at Country Gardens & Nursery about a year and a half ago, a business her mother had built from the ground up over thirteen years in the heart of Heber City. The nursery is one of three companies the Mounteer family operates in Wasatch County, alongside a landscaping company and an excavation business that McKenzie also runs, because apparently one seasonal business wasn't enough of an adventure.

The transition wasn't planned as a dramatic pivot. McKenzie's sister, who had been involved in the family businesses, decided to step away and start a family of her own. McKenzie saw the gap and filled it, bringing an energy and directness that comes from someone who has already held every role in the building: waterer, cashier, inventory person, order placer, and now the one whose name is on the line when the numbers don't add up.

When people ask her why she took on the nursery when her real passion is excavation, her answer is simple and telling: "My dream is to have all the family companies succeed, not just one specific. If I'm needed in any of them, that's where I'll jump."

The Problem Nobody Hands You a Manual For

The hardest part of taking over a business, McKenzie discovered, is that nobody gives you a manual. There's no checklist that says "order the perennials by this date" or "have bulk soil ready by this week." Miss a seasonal window and the products don't sell, the revenue doesn't come in, and the person who absorbs that loss is the one sitting at the top of the food chain. For a new owner still learning the rhythms of a nursery's calendar, that pressure is real and constant, and leaning on her mom for timing advice only goes so far when the business needs systems, not just institutional memory.

The system McKenzie inherited was Comcash, and it wasn't making any of this easier. The software wasn't intuitive and learning it felt like memorizing a sequence of steps rather than using something that made sense on its own. McKenzie tried to learn it and couldn't get it to click. The bigger problem was the cost, which kept climbing with unexplained fees that seemed to grow like weeds. New charges would appear on the bill without warning, and when McKenzie called to ask why, she'd get transferred from person to person until she was eventually disconnected. For a business owner already stretched thin across three companies, that kind of runaround isn't just frustrating; it's expensive in time you'll never get back.

"They would just send me to a different person, send me to a different person, or they just wouldn't even answer. I would end up being hung up on."

The Five-Minute Demo

McKenzie doesn't give salespeople a lot of her time. She's busy, she's direct about it, and most POS systems she'd seen felt generic and unlikely to make her life easier. So when Alex from Rundoo walked into the nursery one day, the odds were not in his favor.

But Alex didn't push. He asked for five minutes, said he didn't want it to feel like pressure, and suggested that if she liked what she saw, they could talk further. McKenzie sat down, watched the demo, and something clicked immediately. The interface was intuitive in the way Comcash never was, the kind of software where you think "how do I do this?" and the answer is already right in front of you. Five minutes turned into a conversation, and the conversation turned into a decision.

"It's easy. You don't really need to look up how to do something because it's just there. You're thinking of it and it's right here."

The Go-Live

Country Gardens went live on Rundoo in late March 2026. Within the first week, McKenzie's team was already running reports and navigating the system without hand-holding. The staff, in McKenzie's words, was "ecstatic," which is not a word people typically use to describe their feelings about point-of-sale software, but then again, most point-of-sale software doesn't deserve it.

The pricing alone was a relief. Rundoo's straightforward cost structure replaced the unpredictable bills McKenzie had been dealing with, saving the nursery an estimated $11,000 per year that can go back into inventory and staffing instead of mystery fees.

But the savings McKenzie is most excited about are the ones that compound over time. Before Rundoo, inventory was a black box. Products were "just flying out the doors" with no clear picture of what was selling, what was sitting, or where the margins actually lived. McKenzie estimates that better inventory tracking alone could save the business around $20,000, and given that she's only been live for a week, the picture is just starting to come into focus.

The Bigger Picture

What makes McKenzie's story worth telling isn't just the cost savings or the five-minute demo that won her over. It's that Rundoo arrived at exactly the moment a new generation of owner needed it most. McKenzie took over a thirteen-year-old family business without a playbook, running it alongside two other companies, trying to learn seasonal timing on the fly, and fighting a POS system that charged a premium for the privilege of being put on hold.

She needed a system that could think the way she thinks, that could surface the information she didn't know she was missing, and that could grow with a business that's about to hit its busiest season with a full greenhouse and a new owner who is very clearly not messing around.

"I think every garden store should have your guys' system. It is like, your system's fantastic."

McKenzie has already started referring other nurseries and greenhouses in Wasatch County to Rundoo, offering her own phone number as a reference. For a family whose dream is to see all their businesses succeed, Country Gardens just got the kind of root system that makes that possible.

The relationship runs both ways. Country Gardens served as one of the pilot clients for Rundoo's new gift card feature, pressure-testing it at the counter alongside the engineer who built it. You can read how that process works in How Rundoo engineers pilot directly with clients.