Do I have to commit to a long-term contract?
We use straightforward annual agreements with no auto-renewal surprises. On your demo call we walk through the exact terms for your store, and you will see everything in writing before you decide. No pressure and no fine print.
How long does it take to switch and go live?
It depends on your store and the time of year. Many stores plan their go-live for a slower season, and some sign on months ahead of the switch. Either way, you are paired with a dedicated implementation manager who handles the data migration and stays with you through go-live and the first weeks after. Brandon Berry at Berry's Hardware in Dumas, Arkansas went live on Rundoo on schedule even after the roof of his building partially collapsed during implementation. His words: "The implementation team was phenomenal."
How hard is it to learn and operate for my staff?
Rundoo is built to be learned on the job. The interface works the same way in a browser or on a phone, the everyday workflows are designed to minimize manual typing, and most staff are comfortable at the counter within a shift or two. When you hire someone new, you are onboarding them to one simple system instead of a binder full of legacy quirks.
What data comes over from my old system?
A lot comes over. As part of onboarding we migrate your products and catalogs, customers and contractor accounts, AR balances, special pricing tiers, statement settings, and tax-exempt IDs, and we time the final data pulls so there is no gap in customer charges when you go live. Your implementation manager owns the migration and confirms the numbers with you before launch.
What happens if the internet or power goes down, is there an offline mode?
Your data lives in the cloud, so it is always safe and never tied to a single computer. At the counter, the app runs in any browser, including on a phone using cellular, so if your store's wifi drops you keep ringing. For stores in areas with spotty connectivity, your implementation manager maps a backup plan around your specific setup before you go live.
Will my current hardware work?
If it runs a modern web browser, it runs Rundoo, so most of the tablets, laptops, and desktops you already own will work. The specialized pieces, meaning card readers for present-card payments and receipt printers, are hardware we provide and configure so they work with the platform from day one.
How does Stripe setup work?
Rundoo's payments run through Stripe, so during onboarding we help you connect or create a Stripe account and handle the integration for you. Card data is tokenized and kept out of scope for your store, which is also what shrinks your PCI paperwork. Your implementation manager walks the setup with you so nothing about payments is left to guesswork.
What is the difference between average, standard, and vendor cost?
Average cost is the weighted average of what you have actually paid for an item across receipts, so it reflects your real blended cost over time. Standard cost is a cost you set yourself and hold steady, which is useful when you want predictable margins regardless of small swings. Vendor cost is the current cost from your vendor's catalog or price file, so you always know what the item costs to buy today. Rundoo tracks all three so you can price and report against whichever one fits the decision in front of you.
How is my data stored, and who owns it?
Your data lives in encrypted, PCI-compliant cloud infrastructure that we operate. You own the data, and it is exportable any time, in any format, through the report builder. PCI scope is reduced to a 3-page form, versus the 26-page legacy form, because card data never touches your network.
Do you integrate with my vendor catalog?
Rundoo integrates natively with vendors and buying groups including Benjamin Moore, True Value, Do It Best, Orgill, Emery Jensen, AllPro, House Hasson, Florida Hardware, Bradley Caldwell, and NHPA. We build new vendor catalogs into the platform regularly, so ask sales about timeline if yours is not listed.
Do you replace my credit card processor?
Rundoo includes integrated payments through Stripe, with ACH available for your high-volume contractor accounts. ACH keeps processing fees down on the large contractor invoices, and autopay on monthly statements removes the end-of-month chase that eats up staff time. For your store's exact card and ACH rates, your sales rep walks through a personalized rate sheet on your demo call. No verbal estimates, everything in writing.
Do you have ongoing support after I go live?
Yes. After go-live you have a dedicated support contact and access to our help docs at rundocs.com. Most questions get answered the same day. Your implementation manager does not disappear at go-live. They stay involved through your first full business cycle so you are not left figuring things out on your own.
Still have a question?
Book a demo and ask us anything. You will talk to a real person who has worked in stores like yours.