Vetter Lumber

Vetter Lumber is a family-owned, two-location lumberyard tucked into the western half of Ohio, with the primary store in Bluffton and a sister yard about an hour north in Fort Jennings. Tammy and Jason Kinsinger took the keys seven years ago, inheriting a crew where many team members have spent decades behind the counter, in the yard, and on the delivery routes, which means they tend to know their customers' projects, preferences, and pet peeves better than most people know their own families.

The Eagle Has Flown

When the Kinsingers acquired Vetter, the store was running on Epicor Eagle, and the relationship with that system steadily soured over the years. The inventory interface had a distinctly dial-up vibe, the on-premise server was a recurring expense that never quite earned its keep, and every time the team wanted to switch on a feature that probably should have come standard, the price tag arrived at the door with its hat in its hand.

"They like to charge you for every little thing. They were going to charge us two grand just to turn an option on."

For a family operation already balancing two yards, dozens of contractor accounts, and the kind of thin lumber margins that don't leave room for software surcharges, the math eventually stopped mathing.

A Lumberyard's Wishlist Is a Long One

Setting up a lumberyard on a new POS is not exactly a "click here, you're live" kind of project. Vetter sells items by the foot, by the roll, and by the bundle, and the pricing has to handle contractor tiers, quantity breaks, and the occasional handshake deal that has been honored across two decades of customer history. Inventory has to flow between Bluffton and Fort Jennings without losing the thread, customer accounts have to settle cleanly across both stores, electronic purchase orders have to land at Orgill without a hiccup, and at the end of the day every transaction has to land in QuickBooks Online without anyone reaching for a spreadsheet to clean up after it.

The Rundoo team worked through every one of those requirements alongside Tammy and Jason, and the Kinsingers showed up to every implementation call themselves, which meant that by the time go-live arrived, they understood the system as well as anyone on our side did.

Going Live, Together

Vetter went live on Rundoo on April 28th, 2026. Tammy planted herself at the Bluffton store for go-live, and she made the call early in the process that she wanted dedicated support on the ground at Fort Jennings to "hold hands" with the team members there who were a little less comfortable with new software. That turned out to be exactly the right call. The Bluffton crew had Tammy walking the floor with them, the Fort Jennings crew had a teammate in the building when questions came up, and the customers walking through the door barely noticed that anything had changed besides the speed at which their accounts were being looked up.

The standout moment came on day one at Fort Jennings, when Scott, a long-tenured team member, used Rundoo AI to put together a report that had previously taken hours to assemble by hand. The answer landed in his inbox in seconds, and the room got quiet in the way that rooms get quiet when a piece of software does something unexpected and useful.

"Things are so much easier."

What Stayed the Same

For all the change underneath the hood, the part that mattered most about Vetter Lumber stayed exactly where it has always been. Customers who have been buying from the yard for years still walk in and get greeted by name, the team still asks about the project on the bench before they ring anything up, and the relationships that took decades to build are still doing the heavy lifting. The software just stopped getting in the way of the people doing the work.